PCL Solutions has always focused on customer service
PCL Solutions is an IT services and managed hosting company striving to provide worry free IT management and advisory services for all of our customers. Whether you are a small or midsized business that needs help supporting and maintaining your PC, network and server infrastructure; a start-up looking for a partner to help you design and host a scalable, cost effective infrastructure; or an enterprise looking for expertise in scaling your DB layer, we can be a partner you can turn to.
Here at PCL Solutions we help Enterprise, New Media, Web 2.0 and Video Delivery (VOD/LIVE) clients to understand how to best manage, innovate, and most importantly scale their technology infrastructure . We provide solutions around both the infrastructure and hosting of large transaction systems that require scale-out into highly available fabrics. We’re also a Clustrix Database partner and work specifically on high scale DB layer architecture, high scale web architecture, and video delivery architecture. Each solution is tailored to meet the specific business needs of each client to allow for their technology to support their business instead of running their business.
PCL Team
Self-directed, computer and electrical engineer managing cross-functioning technical teams in creating innovative industry-leading systems. Highly organized, creative problem solver who applies effective solutions by leveraging emerging technologies in pioneering results from concept to deployment. Eugene’s growing success for over 10-years can largely be attributed to his concentration on building and maintaining true partnerships with his clients and his ‘you grow, we grow’ context and approach to business relationships.
In his role as Chief Technology Officer at PCL Solutions, Mark spearheads the network and server infrastructure of the managed services, consulting, and hosting divisions of PCL Solutions. Mark has over 12 years of experience in the technology and telecom industry with leading companies such as DELL, Insight, and others. Mark has become a thought leader in the horizontal scalability and high bandwidth hosting movement and works to create streamlined infrastructure and architecture for mission critical and complex projects. Mark works closely with the PCL technology team to ensure continous improvement and satisfaction for our client base.
Kevin Joined PCL Solutions in March of 2020 in an effort to take the business to the next level.
He is currently managing all technical support, services and development. He is helping put new tools, services, policies and procedures in place to give PCL Solutions a springboard to growth.
His 35 plus years as a system engineer and work as the former CIO for IO Integration gives him the ability to help PCL increase its ongoing improvement efforts to deliver to the highest standards. He will be working closely with staff and management to add new solutions and service offerings to all PCL clients. From technical support, Professional services, Development, Managed services, Virtualization, Disaster recovery, Fault tolerance, Colocation and Data center hosting, Kevin will be leading the charge. Kevin holds many certifications from Apple, Sun, SGI, IBM. Microsoft and has been teaching UNIX and Linux for over 30 years. He is a high level information technology professional with a wealth of experience and knowledge.
Before Frank officially joined PCL Solutions in April of 2020, their partnership started in 2007 when first beginning to support marketing and IT professionals advance technology within organizations by leveraging both Software as a Service (SaaS) models and managed IT services to accelerate time to market and increase return on investment.
For over 20 years Frank has helped brands connect intelligent content strategies and led many recognized and trusted companies realize their maximum potential in communicating the value of digital asset management to improve operational efficiency and strengthen brand consistency.
With an unwavering customer-first approach, Frank demonstrates a growth focused, results-centric and solutions driven business leader who consistently delivers both customized and creative solutions to solve and meet the most complex customer business-related requirements, each and every day.
On off hours you can find him playing guitar or enjoying family time with his son and beautiful wife on their back deck in a remote part of central/north New Jersey.
Preferred Vendors
Careers @ PCL Solutions
Our focus on our customers’ success sets us apart. The depth of our colleagues’ expertise inspires us to strive higher. To us, our customers are our partners — and we are an extension of their team. We strive to be the best business partner they will ever have, and you will be challenged to bring your best as you grow in the process. If you can deliver great service, thrive in a highly collaborative environment and drive transparent processes that lead to unprecedented insights, you have the characteristics we are looking for in forging long-term trusted relationships with our customers.
Current openings
We're looking for another sales representative to add to our New York/New Jersey metro area sales team. Must have experience in sales, business computer technology, a solid understanding of how computers and the Internet affect people's work life and experience in solution selling.
If you're looking to work for a tech company that has an amazing culture with room to grow, look no further. Looking for a highly motivated salesperson to sell honest well designed and supported solutions to customers and manage those relationships.
Job Summary
Responsible for pursuing sales to new and existing customers. Creates long term relationships. Understands the customer's demands, plans how to meet these demands and generates sales for the company as a result.
Day-to-Day Essential Job Duties
- Identify and pursue new customers and sales opportunities.
- Travels to customer locations as needed.
- Meets with customers and follows established new and existing sales processes.
- Build and maintain strong, long lasting customer relationships.
- Maintain communication with customers through phone calls, e-mail and face-to-face visits where possible.
- Assists with communication and direction with customers for high priority requests or ticket/issue escalations as needed.
- Process all Quote Requests related to assigned clients.
- Understands concepts of business to business sales - points, margin, products, labor rates, overhead, sales process and other activities related to new and existing customer sales.
Preferred Management and Administrative Skills
Administrative Writing, Professional Communication, Microsoft Office, Managing Processes, Organization, Analyzing Information, Problem Solving, Inventory Control, Verbal Communication, Leading, Coaching and Mentoring staff, Project Management.
Preferred Account Management Skills and Experience
2+ years of outside sales, demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level, experience in delivering client-focused solutions based on customer needs, proven ability to manage multiple projects at a time while paying strict attention to detail, excellent listening, negotiation and presentation skills, excellent verbal and written communication skills.
| Job Type | Full-time |
| Benefits | Dental Insurance Flexible Schedule Health Insurance Paid Time Off |
| Schedule | Monday to Friday On Call |
| Supplemental Pay | Bonus Pay Commission Pay |
| Experience | Sales 1 year (Required) |
| Work Location | One location |
| Paid Training | Yes |
| Typical start time | 8AM |
| Typical end time | 5PM |
| Benefit Conditions | Waiting period may apply |
| Work Remotely | Temporarily due to COVID-19 |
Send your resume to jobs@pclsolutions.com
We are looking for an IT technician that has a self-motivated attitude with the eagerness to learn new things and is able to adapt to new challenges and problems that could come up from day to day. Must be knowledgeable in software, hardware, and networks. Candidate must be critical thinkers and problem-solvers with great attention to detail. Since end-user support and teamwork are important aspects of the role, excellent communication, and people skills are required.
Duties & Responsibities
- Server building and maintenance.
- Workstation and server monthly patch management
- To assist our users with any logged IT related incident when called upon
- Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the end user as soon as possible; escalating incidents to other support teams where necessary
- To accurately record, update and document requests using the IT ticketing system
- Perform remote & on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed
- Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripherals devices, printing/scanning devices, presentation equipment, software and other products in order to deliver required desktop service levels
- Respond to the daily IT support requests in a timely and efficient manner
- Create, add and modify accounts and services across various platforms
- Hardware/software upgrades on laptops and desktops
- Provide basic end user training for hardware and software
Requirements
- Minimum 3-5 years of IT experience and/or Bachelor’s Degree
- Proficiency with all current Windows operating systems mandatory, Apple desirable
- Server 2008-2019
- TCP/IP skillset
- Active Directory
- O365 Administration and Troubleshooting
- Mobile Device Management – MDM
- Linux Experience desired
- Understanding of networking concepts and setup
- Knowledge and experience supporting, troubleshooting and configuring PC Hardware
- End-User desktop support, mobile device support, email support, phone support
- Excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand
- Demonstrated ability to work well in a fast-paced, iterative, deadline-driven environment
- Basic level experience with Active Directory or other LDAP based directory service
- Anti-Virus solutions
- Basic understanding of networking principles (DHCP, DNS, SSID)
- Ability to organize, prioritize, and meet established deadlines
| Job Type | Full-time |
| Benefits | Health Insurance Paid Time Off |
| Schedule | 8 Hour Shift Monday to Friday |
| Experience | IT Support: 3 years (Preferred) |
| Education | Bachelor's (Preferred) |
| License | A valid IT Specialist certification (Preferred) |
| Work Location | One location |
| Company Culture | Outcome-oriented -- results-focused with strong performance culture |
| Benefit Conditions | Waiting period may apply Only full-time employees eligible |
| Work Remotely | Eventually |
Send your resume to jobs@pclsolutions.com