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Technical Support
& Managed IT

Our managed IT services are tailored to meet your needs

Desktop Management

Get back to running your business — not your technology.

Desktop problems can be a real nuisance, robbing your company of productivity and wasting your valuable resources. Internal IT resources can be expensive and hard to find. We take the worry out of the ongoing maintenance of your desktop assets.

PCL provides a complete solution to your desktop management needs. We will monitor the health and availability of all your PC’s, provide antivirus and spyware protection, implement upgrades and patches and deliver on demand help desk support should any problems or questions arise.

Managed Network Services

Remote Monitoring Systems

Remote Monitoring Systems

Cost effective vs. internal staff

Cost effective vs. internal staff

Patches & upgrades provided

Professionals to meet every need

Manage your business — not your network!

Wired or wireless, LAN or WAN we can provide expert management for all your network resources.

Your company’s network is a crucial element to your success. Network downtime means expensive interruption to your business. PCL Solutions will provide design, implementation, maintenance and on-going monitoring of all your business critical networking assets to ensure that your network is stable and healthy.

We will work with you to ensure that as your company grows, you will have the network resources in place to support that growth. We provide support and maintenance of all routers. switches, firewalls and security devices. We can also help manage the relationships with ISP’s and third-party vendors.

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Virtual CIO

A team approach to guiding your IT department into the future.

Having trouble finding and keeping the right person to lead your internal IT department? PCL offers a cost effective alternative to filling the CIO or IT Director position.

Our Virtual CIO services allow you to gain a wealth of knowledge and experience in a diverse set of IT disciplines. Working with upper management to provide the strategic direction for technology at the company, we can tailor a program to your specific business needs.

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Support Packages

All support packages include:

  • PCL HelpDesk: Our secure customer portal to manage your support tickets and product information
  • Phone and Email Support: Directly call or email support@pclsolutions.com to resolve system issues
  • Emergency Support: Emergency support for mission critical down systems after hours
  • Remote Support: Through a secure portal, PCL can access your system to resolve issues remotely
  • Dedicated Support days: Can be applied to system upgrades, training or system configurations
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Support
Bronze

Silver

Gold

Platinum
Business Days Mon - Fri Mon - Fri Mon - Fri 7 days a week
Business Hours 9am - 5pm (8 hrs.) 9am - 5pm (8 hrs.) 8am - 8pm (12 hrs.) 24 hrs.
24/7
Optional

Optional
Response Time Same day 4 hours 2 hours 1 hour
Dedicated System Engineer
Optional

Optional
Ticket Escalation Best effort Priority Level 3 Priority Level 2 Priority Level 1
Support [flex] Days
(onsite or remote)*
0 days 2 days 4 days 6 days

Monitoring
Remote Monitoring
Advanced Monitoring
Optional

Optional

Optional

PCL support packages
Download PCL Support Benefits.pdf
*can be used for onsite support, weekend and after hours work, training, consulting
Contact Us

Let our experts accelerate your IT and creative initiatives

PCL Solutions
123 Franklin Ave.
Nutley, NJ 07110
(855) 999-4725

sales@pclsolutions.com
https://pclsolutions.com

©2021 PCL Solutions. All rights reserved.
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