Desktop Management
Desktop problems can be a real nuisance, robbing your company of productivity and wasting your valuable resources. Internal IT resources can be expensive and hard to find. We take the worry out of the ongoing maintenance of your desktop assets.
PCL provides a complete solution to your desktop management needs. We will monitor the health and availability of all your PC’s, provide antivirus and spyware protection, implement upgrades and patches and deliver on demand help desk support should any problems or questions arise.
Managed Network Services
Remote Monitoring Systems
Cost effective vs. internal staff
Professionals to meet every need
Wired or wireless, LAN or WAN we can provide expert management for all your network resources.
Your company’s network is a crucial element to your success. Network downtime means expensive interruption to your business. PCL Solutions will provide design, implementation, maintenance and on-going monitoring of all your business critical networking assets to ensure that your network is stable and healthy.
We will work with you to ensure that as your company grows, you will have the network resources in place to support that growth. We provide support and maintenance of all routers. switches, firewalls and security devices. We can also help manage the relationships with ISP’s and third-party vendors.
Virtual CIO
Having trouble finding and keeping the right person to lead your internal IT department? PCL offers a cost effective alternative to filling the CIO or IT Director position.
Our Virtual CIO services allow you to gain a wealth of knowledge and experience in a diverse set of IT disciplines. Working with upper management to provide the strategic direction for technology at the company, we can tailor a program to your specific business needs.
Support Packages
All support packages include:
- PCL HelpDesk: Our secure customer portal to manage your support tickets and product information
- Phone and Email Support: Directly call or email support@pclsolutions.com to resolve system issues
- Emergency Support: Emergency support for mission critical down systems after hours
- Remote Support: Through a secure portal, PCL can access your system to resolve issues remotely
- Dedicated Support days: Can be applied to system upgrades, training or system configurations
| Support | Bronze |
Silver |
Gold |
Platinum |
|---|---|---|---|---|
| Business Days | Mon - Fri | Mon - Fri | Mon - Fri | 7 days a week |
| Business Hours | 9am - 5pm (8 hrs.) | 9am - 5pm (8 hrs.) | 8am - 8pm (12 hrs.) | 24 hrs. |
| 24/7 | Optional |
Optional |
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| Response Time | Same day | 4 hours | 2 hours | 1 hour |
| Dedicated System Engineer | Optional |
Optional |
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| Ticket Escalation | Best effort | Priority Level 3 | Priority Level 2 | Priority Level 1 |
| Support [flex] Days (onsite or remote)* |
0 days | 2 days | 4 days | 6 days |
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| Monitoring | ||||
| Remote Monitoring | ||||
| Advanced Monitoring | Optional |
Optional |
Optional |
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